What Information We Hold and Why
When you create an account on ibaje, we collect the details you submit — name, email address, phone number, and date of birth — to verify eligibility and maintain your account. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the
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transaction reference, amount, and wallet identifier to process the payment and meet our financial record-keeping obligations. We do not store your full mobile banking PIN or password. We also collect device and session data — your IP address, browser type, and pages visited — to keep
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your account secure and detect unusual activity. If you contact our support team, we keep a record of that conversation. We retain personal data only as long as your account is active or as required by applicable law. You can request a copy of the data
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we hold on you, or ask us to delete it, by writing to our support channel. Whether we can fulfil a deletion request may depend on legal retention requirements in your jurisdiction. Use of ibaje is subject to your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.