Reference

Terms and Conditions for Using ibaje

These terms set out what you agree to when you access ibaje — your account rights, how deposits and withdrawals work through bKash, Nagad, and Rocket, and what happens if something goes wrong.

Account Holder RulesbKash, Nagad, Rocket PaymentsEligibility by RegionAccount Suspension Policy
ibaje Terms and Conditions for Using ibaje
HOW WE HANDLE YOUR ACCOUNT

Security, Data, and Account Control at ibaje

Account Security

Your account is protected by OTP verification on every login. We do not store your bKash, Nagad, or Rocket PIN — the transfer is confirmed inside your own wallet app, not on our side.

Data Retention

We keep account and transaction records for as long as required under applicable rules for your region. You can request a summary of your transaction history through the Help Centre at any time.

Cookie and Session Use

We use session cookies to keep you logged in across mobile and desktop. Persistent cookies help us remember your wallet preference and your last lobby position so you pick up where you left off.

Requesting Changes

To update your registered wallet number or email address, submit a request through Live Chat with your account ID and a recent transaction reference. Changes are confirmed within one business cycle.

REACH US DIRECTLY

How to Contact Us About These Terms

Live Chat Available through your account dashboard on mobile or desktop. Raise a terms query and our team responds with a reference to the relevant clause and next steps.
Email Support Write to us for written confirmation of any terms decision — account suspensions, wallet verification outcomes, or eligibility queries all handled by email with a case reference.
Help Centre The Help Centre lists step-by-step account flows, including how to link or change your bKash, Nagad, or Rocket wallet and what documents are needed for withdrawal verification.

Common Questions About Our Terms

You must be of legal age in your region and access the platform only where local law permits it. Eligibility is checked during registration and at the point of first withdrawal.

No. Each person may hold one account only. Multiple accounts linked to the same bKash, Nagad, or Rocket wallet will result in suspension of all associated accounts pending review.

Contact us via Live Chat with your account ID and a recent transaction reference. We verify the change against your registered documents before updating the wallet on file.

Submit a closure request through email support. We confirm closure within one business cycle and retain transaction records for the period required under applicable regional rules.

Write to us by email with your case reference and the specific clause you are disputing. Our team reviews the decision and responds with a written explanation and any next steps available to you.

We update these terms when our services change. The current version is always published on this page. Continuing to use your account after an update means you accept the revised terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.